Privacy policy

LosT Found ("we", "our store") considers the proper handling and protection of our customers' personal information an important responsibility. This Privacy Policy sets out what information we collect and how we handle it.

1. Information we collect

In providing our services, we collect the following information:

  • Information you provide: name, email address, phone number, shipping and billing addresses, and order details
  • Payment information: credit card details and similar data are processed securely by our payment processors; we never store your card number itself.
  • Information collected automatically: IP address, browser and device information, cookies, and browsing/analytics data

2. How we use it

  • Shipping products and processing orders and payments
  • Communications such as order confirmations, shipping notifications, and support replies
  • Fraud prevention and identity verification
  • Improving our services and website
  • (With your consent) news about new products, restocks, and promotions

3. Sharing and outsourcing

We may share information with service providers to the extent necessary for the purposes above:

  • E-commerce platform: Shopify Inc. (store operations and order management)
  • Payment processing: Shopify Payments, PayPal, etc.
  • Shipping carriers: to deliver your order

Beyond these, we will not provide personal information to third parties without your consent, except where required by law. Some of the services above may process data outside Japan (e.g. in the United States).

4. Cookies and analytics

Our website uses cookies and similar technologies to improve usability and analyze site traffic. You can disable cookies in your browser settings, but some site features may not work as a result.

5. Storage and security

We manage collected personal information appropriately to prevent leaks, loss, or damage, and retain it only for the scope and period necessary to fulfill the purposes above. Where retention is required by law, we retain it for that period.

6. Requests for disclosure, correction, or deletion

You may request disclosure, correction, suspension of use, or deletion of your personal information. Please contact us at the address below; after verifying your identity, we will respond appropriately in accordance with applicable law.

7. Contact

For inquiries about the handling of personal information, contact info@lostfound.store.

8. Changes to this policy

This Privacy Policy may be revised in response to changes in law or our services. We will announce important changes on this website.